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JOB SUMMARY:
Under the direct supervision of the Care Management Supervisor, the Care Advocate will provide needs self-assessments, client/community advocacy information, health information, and referral to the health center. The Care Advocate will work with patients requiring assistance to obtain medications by helping with the forms required by pharmaceutical companies. This position will provide patient assistance with accessing other health and social support resources.
DUTIES PERFORMED:
- Help families and individuals understand how to access the health care system.
- Work with families and individuals to inform them of, and to encourage them to make use of, other programs and available community resources, and assist clients in using such services.
- Have a working knowledge of the community, and establishes working relationships with other community service providers.
- Assist community residents in meeting transportation, interpretation, and other needs in accessing health care appointments.
- Assist patients requiring medications through pharmaceutical assistance programs.
- Provide general health education for enrollees and informs enrollees of preventive health activities available to them (i.e. immunization schedules, nutrition counseling, etc.)
- Provide information on the different Medicaid programs available, and assist potential client in completing the application. Encourages contacts to seek preventive care.
- Coordinate referrals to community resources designed to assist patients with psychosocial needs.
- As required, work with Providers to coordinate immediate New Horizon Behavioral Health / LISW interventions during the patient’s visit.
- Be familiar with and support the center’s efforts to implement Patient Centered Medical Home processes.
QUALIFICATIONS:
Education
- Minimum: Bachelor’s in Social Work, LBSW Preferred or
- BS in Psychology, Human Service or related field
Experience
- Three years – Clinical Setting Experience: Preferred.
- An active and respected member of the community.
- Experience with accessing social support resources and advocacy for families and community.
Benefits:
New Horizon Family Health Services offers a robust and comprehensive benefit package to full time employees. These choices/options include:
- Vacation plus holidays and sick leave
Optional Benefits which include:
- Medical (PEBA State Health Plan), Dental and Vision benefits
- Flexible Spending and Health Savings Accounts
- Voluntary Life Insurance
- Short Term Disability and Long Term Disability
- Optional contribution to a 403 (b) Retirement Plan, with up to 4% employer match after the first year of employment
- Continuing education courses through SC AHEC
Mission:
Our Mission is to provide quality, affordable, compassionate patient-centered health care to improve the health of the communities we serve. Our Vision is that our community will be one of the healthiest in the Nation. Superior patient care is the hallmark of NHFHS.
ICARE Values:
The ICARE values of New Horizon Family Health Services guide our employees toward achieving the mission of our company and our vision for our community. Our values stand for Integrity, Collaborations, Accountability, Respect, and Enrichment.
Community:
Greenville, South Carolina is the perfect place to live, work, and play. Greenville is surrounded by mountains, lakes, hiking & biking trails, as well as recreational activities including golf, tennis, water sports, cultural performances and more. Geographically located between Atlanta, GA and Charlotte, NC, with beaches just 3.5 to 4 hours away.
We are an Equal Opportunity employer.
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